Year To obtain information from public authorities' websites or home pages To obtain forms from public authorities' websites or home pages To return filled in forms electronically To treat an administrative procedure completely electronically without the need for paper work (including payment, if required)
2008 73.7 73.1 64.4 37.0
2009 77.3 76.8 69.5 44.0
2010 93.0 88.8 82.9 50.9
2011 93.8 89.9 84.5 77.5
2012 94.9 93.1 91.4 86.3
2014 91.3 89.4 87.9 83.7
2015 93.2 90.9 89.3 84.8
2016 92.9 91.4 90.1 86.1
2017 91.6 90.1 89.2 84.9
2018 86.1 87.1 87.8 86.8
2019 87.8 88.1 89.0 87.3

Footnotes

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According to EU recommendation, data only cover the following NACE categories of C, D, E, F, G, H, I, J and L, M and N.
.