Year To obtain information from public authorities' websites or home pages To obtain forms from public authorities' websites or home pages To return filled in forms electronically To treat an administrative procedure completely electronically without the need for paper work (including payment, if required)
2008 73.7 73.1 64.4 37.0
2009 77.3 76.8 69.5 44.0
2010 93.0 88.8 82.9 50.9
2011 93.8 89.9 84.5 77.5
2012 94.9 93.1 91.4 86.3
2014 91.3 89.4 87.9 83.7
2015 93.2 90.9 89.3 84.8
2016 92.9 91.4 90.1 86.1
2017 91.6 90.1 89.2 84.9
2018 86.1 87.1 87.8 86.8
2019 87.8 88.1 89.0 87.3
2020a 89.6 89.8 90.9 85.3
2021 87.0 87.9 89.2 81.7
2022 85.7 89.6 89.5 80.2
2023 83.2 88.5 89.4 78.0

Footnotes

*Data are published according to the reference year of the given indicator and not according to the survey. So the reference year of the different indicators coming from the same survey may change.
aMethodological changes has been introduced in survey year 2021. Implementing regulation 2019/2152/EU and 2020/1197/EU, the sampling method and data publication is designed according to the level of statistical unit enterprise (SUE) and not legal unit enterprise. SUE can consist of one or more legal units. Since 2021 data cover not only the following NACE categories of C, D, E, F, G, H, I, J and L, M N, but 95.1 economic activity as well.
.