Purpose of usage Proportion within the number of total internet users (within a year) Proportion within the number of 16–74 aged population
2006
Interaction with public authorities over the internet 32.2 14.4
Obtaining information from public authorities websites 26.0 11.6
Downloading official forms 21.9 9.8
Sending filled in forms 10.0 4.5
2007
Interaction with public authorities over the internet 47.2 24.9
Obtaining information from public authorities websites 40.8 21.5
Downloading official forms 36.1 19.0
Sending filled in forms 25.4 13.4
2008
Interaction with public authorities over the internet 46.8 28.1
Obtaining information from public authorities websites 42.7 25.7
Downloading official forms 33.2 20.0
Sending filled in forms 20.9 12.6
2009
Interaction with public authorities over the internet 49.6 30.3
Obtaining information from public authorities websites 46.7 28.5
Downloading official forms 34.9 21.3
Sending filled in forms 22.2 13.6
2010
Interaction with public authorities over the internet 53.3 34.3
Obtaining information from public authorities websites 51.3 33.1
Downloading official forms 37.9 24.4
Sending filled in forms 27.0 17.4
2011
Interaction with public authorities over the internet 54.1 37.7
Obtaining information from public authorities websites 52.3 36.4
Downloading official forms 36.2 25.2
Sending filled in forms 25.3 17.6
2012
Interaction with public authorities over the internet 58.6 42.3
Obtaining information from public authorities websites 56.9 41.0
Downloading official forms 37.7 27.2
Sending filled in forms 28.4 20.5
2013
Interaction with public authorities over the internet 50.2 37.2
Obtaining information from public authorities websites 47.1 34.9
Downloading official forms 32.5 24.1
Sending filled in forms 23.8 17.7
2014
Interaction with public authorities over the internet 63.3 48.7
Obtaining information from public authorities websites 62.5 48.1
Downloading official forms 40.2 30.9
Sending filled in forms 30.8 23.7
2015
Interaction with public authorities over the internet 55.6 42.2
Obtaining information from public authorities websites 50.8 38.6
Downloading official forms 36.1 27.4
Sending filled in forms 31.6 24.0
2016
Interaction with public authorities over the internet 59.8 48.2
Obtaining information from public authorities websites 56.4 45.5
Downloading official forms 36.1 29.1
Sending filled in forms 30.2 24.4
2017
Interaction with public authorities over the internet 59.4 47.1
Obtaining information from public authorities websites 53.8 42.7
Downloading official forms 39.5 31.3
Submitting completed forms onlinea 36.6 29.1
2018
Interaction with public authorities over the internet 66.6 52.9
Obtaining information from public authorities websites 60.7 48.3
Downloading official forms 47.4 37.7
Submitting completed forms onlinea 46.2 36.7
2019
Interaction with public authorities over the internet 63.8 52.8
Obtaining information from public authorities websites 60.5 50.1
Downloading official forms 50.1 41.5
Submitting completed forms onlinea 47.2 39.0
2020b
Interaction with public authorities over the internet 70.1 60.3
Obtaining information from public authorities websites 69.2 59.6
Downloading official forms 47.6 41.0
Submitting completed forms onlinea 43.2 37.2
2021
Interaction with public authorities over the internet 81.5 72.6
Obtaining information from public authorities websites 80.9 72.1
Downloading official forms 74.9 66.8
Submitting completed forms onlinea 74.4 66.3
2022c
Using websites or apps of public authorities or public services 81.0 72.7
Obtaining information or information access from public authorities or public services websites 78.4 70.3
Downloading official forms 76.7 68.8
Online submitted of tax declaration by the individuals, the tax authorities and employers 55.3 49.6
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 17.6 15.8
2023
Using websites or apps of public authorities or public services 82.4 75.6
Obtaining information or information access from public authorities or public services websites 79.7 73.2
Downloading official forms 76.5 70.3
Online submitted of tax declaration by the individuals, the tax authorities and employers 63.1 57.9
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 23.0 21.1
2024
Using websites or apps of public authorities or public services 84.5 79.4
Obtaining information or information access from public authorities or public services websites 82.0 77.2
Downloading official forms 79.0 74.3
Online submitted of tax declaration by the individualsd 52.9 49.7
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 25.9 24.4

Footnotes

*Data weighted and grossed up on the basis of the 2011 population census.
aThe name of the e-goverment administration level has been changed.
bSee Methodology.
cFrom 2022 onwards, the data on the use of eGovernment portals for certain levels of use or complex activities are not comparable with those of previous years. See Methodology.
dFrom 2024 onwards, the content of the indicator has changed: it only includes online activities carried out by individuals. This limits the comparability with data for 2022–2023.

Explanation of symbols

__, |
Break in series (limited comparability).
.