Purpose of usage Proportion within the number of total internet users (within a year) Proportion within the number of 16–74 aged population
2006
Interaction with public authorities over the internet 32.2 14.4
Obtaining information from public authorities websites 26.0 11.6
Sending filled in forms 10.0 4.5
2007
Interaction with public authorities over the internet 47.2 24.9
Obtaining information from public authorities websites 40.8 21.5
Sending filled in forms 25.4 13.4
2008
Interaction with public authorities over the internet 46.8 28.1
Obtaining information from public authorities websites 42.7 25.7
Sending filled in forms 20.9 12.6
2009
Interaction with public authorities over the internet 49.6 30.3
Obtaining information from public authorities websites 46.7 28.5
Sending filled in forms 22.2 13.6
2010
Interaction with public authorities over the internet 53.3 34.3
Obtaining information from public authorities websites 51.3 33.1
Sending filled in forms 27.0 17.4
2011
Interaction with public authorities over the internet 54.1 37.7
Obtaining information from public authorities websites 52.3 36.4
Sending filled in forms 25.3 17.6
2012
Interaction with public authorities over the internet 58.6 42.3
Obtaining information from public authorities websites 56.9 41.0
Sending filled in forms 28.4 20.5
2013
Interaction with public authorities over the internet 50.2 37.2
Obtaining information from public authorities websites 47.1 34.9
Sending filled in forms 23.8 17.7
2014
Interaction with public authorities over the internet 63.3 48.7
Obtaining information from public authorities websites 62.5 48.1
Sending filled in forms 30.8 23.7
2015
Interaction with public authorities over the internet 55.6 42.2
Obtaining information from public authorities websites 50.8 38.6
Sending filled in forms 31.6 24.0
2016
Interaction with public authorities over the internet 59.8 48.2
Obtaining information from public authorities websites 56.4 45.5
Sending filled in forms 30.2 24.4
2017
Interaction with public authorities over the internet 59.4 47.1
Obtaining information from public authorities websites 53.8 42.7
Submitting completed forms onlinea 36.6 29.1
2018
Interaction with public authorities over the internet 66.6 52.9
Obtaining information from public authorities websites 60.7 48.3
Submitting completed forms onlinea 46.2 36.7
2019
Interaction with public authorities over the internet 63.8 52.8
Obtaining information from public authorities websites 60.5 50.1
Submitting completed forms onlinea 47.2 39.0
2020b
Interaction with public authorities over the internet 70.1 60.3
Obtaining information from public authorities websites 69.2 59.6
Submitting completed forms onlinea 43.2 37.2
2021
Interaction with public authorities over the internet 81.5 72.6
Obtaining information from public authorities websites 80.9 72.1
Submitting completed forms onlinea 74.4 66.3
2022c
Using websites or apps of public authorities or public services 81.0 72.7
Obtaining information or information access from public authorities or public services websites 78.4 70.3
Online submitted of tax declaration by the individuals, the tax authorities and employers 55.3 49.6
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 17.6 15.8
2023
Using websites or apps of public authorities or public services 82.4 75.6
Obtaining information or information access from public authorities or public services websites 79.7 73.2
Online submitted of tax declaration by the individuals, the tax authorities and employers 63.1 57.9
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 23.0 21.1
2024
Using websites or apps of public authorities or public services 84.5 79.4
Obtaining information or information access from public authorities or public services websites 82.0 77.2
Online submitted of tax declaration by the individualsd 52.9 49.7
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 25.9 24.4
2025b
Using websites or apps of public authorities or public services 83.2 77.8
Obtaining information or information access from public authorities or public services websites 80.0 74.8
Online submitted of tax declaration by the individuals 48.0 44.8
Submitted official documents or applications, certificates, claims for benefits or other claims online in public authorities or public services websites or applications 34.7 32.4

Footnotes

*Data weighted and grossed up on the basis of the 2022 population census from 2025 onwards and on the basis of the 2011 population census before 2025.
aThe name of the e-goverment administration level has been changed.
bSee Methodology.
cFrom 2022 onwards, the data on the use of eGovernment portals for certain levels of use or complex activities are not comparable with those of previous years. See Methodology.
dFrom 2024 onwards, the content of the indicator has changed: it only includes online activities carried out by individuals. This limits the comparability with data for 2022–2023.

Explanation of symbols

__, |
Break in series (limited comparability).
.